FAQ
Still unsure about artwork, minimums, or timelines? Start here. If you need help with a specific order, our team is happy to assist.
Section · General
No — you can order from a single garment. Minimums vary by decoration method: screen printing typically starts at 50 units (because of setup costs), while embroidery, digital transfers, UV DTF, and UV printing can start from 1 unit.
Screen printing, embroidery, digital transfers, UV printing, UV DTF, and 3D print design. We also handle in-house artwork and digital proofs.
Yes. You can generally mix sizes within the same garment style and design setup.
Yes. We source garments from a range of local and international suppliers, or you can provide your own subject to approval (see our BYO page).
Typical turnaround is around 7-10 business days once artwork approval and payment are completed. Peak periods may take longer.
Section · Artwork
Yes. Our team can assist with artwork preparation, print-ready setup, and design refinements for production.
Vector files are preferred (AI, EPS, PDF, SVG). We can also review high-resolution PNG/JPG files if they are supplied at print size (300 dpi or higher).
Yes. We provide a digital mockup for approval before your order moves into production.
Changes after final approval are limited and may require re-quoting or timeline changes depending on production stage.
Section · Printing
For larger runs, screen printing is usually the most cost-effective and durable option.
Yes. We can match to supplied Pantone references as closely as possible across applicable print methods.
Yes. Depending on your artwork and garment, we can advise on specialty finishes and effects during quoting.
In many cases, yes. Repeat-order setup costs depend on method, timeframe, and whether artwork specifications remain unchanged.
Section · Embroidery
Embroidery pricing is based on stitch count, placement, and quantity. Larger and denser designs typically cost more.
Very fine text may not stitch cleanly. We will review your artwork and suggest the best size and method for clarity.
Yes. We can digitise your logo/artwork as part of embroidery setup so it runs cleanly on garments.
Section · Delivery & Pick Up
Delivery is quoted separately unless otherwise specified. We confirm shipping options when your order is finalised.
Yes. Pickup can be arranged during business hours once your order is completed and ready.
Rush options are available depending on capacity and artwork readiness. Contact us with your deadline and we will advise.
Still need help?
Send through your artwork, quantities, and preferred garment style and we'll help you choose the right production method.
