Policy · Returns
Custom-printed garments are made to your spec, so they can't be resold. Here's how we handle returns, faulty items, and the rare times something doesn't go to plan.
Section 01
Because custom-printed and embroidered goods are made specifically for you, we don't accept change-of-mind returns once production has started or the order has been delivered.
If your order has not yet entered production, contact us as soon as possible — we'll cancel and refund where we can.
Section 02
If your order arrives damaged, defective, or different to your approved proof, get in touch within 7 days of delivery so we can make it right.
Section 03
We send a digital proof for approval before anything goes to print. Once a proof is signed off, the artwork, placement, sizing, and garment selection are locked in.
Changes after approval — or refunds requested for issues that match the approved proof — aren't covered under this policy. Please review proofs carefully before signing off.
Section 04
Garment sizes follow the manufacturer size guide for the brand and style you select — we can't accept returns for sizing once garments have been decorated.
If you're unsure, ask us about a pre-production sample garment so you can confirm fit before we print.
Section 05
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You're entitled to a refund or replacement for items that aren't of acceptable quality, are unfit for their purpose, or don't match their description.
Need to report an issue?
Send through your order number and photos of the issue and we'll get a remake, credit, or refund moving as quickly as we can.
